covid-19 customer resources
We are here for you.
During this rapidly changing pandemic environment, Preferred Employers Insurance is open for business with employees seamlessly performing their jobs remotely. As one would expect, our customers have been asking a lot of questions during these uncertain times. We have compiled answers to these questions below for your information.
Photo by Dayne Topkin
During shelter-in-place orders, what is the best way to contact Preferred Employers Insurance?
General Customer Service
Call our Customer Service Center at 888-472-9001 or Email PolicyServices@peiwc.com
Claims Services
Call our Customer Service Center at 888-472-9001 or Email ClaimsCustomerService@peiwc.com
Premium Accounting Services
Call our Customer Service Center at 888-472-9001 or contact our accounting team directly via email: premiumaccounting@peiwc.com
Preferred Payroll Plus (Our Pay-As-You-Go Hotline)
Call 888-498-3734
What should I do if an employee has a work related injury?
Our Claims team is ready to help. Contact the Customer Service Center at 888-472-9001 or email at ClaimsCustomerService@peiwc.com. All systems and procedures are in action while we work remotely during California’s Shelter-in-Place orders.
What is the Fastest Way to Get Medical Treatment for an Employee Injured at Work?
We suggest that you take advantage of our MPN+, an app that provides employees with instant access to ER physicians, for getting injured workers the fastest medical treatment possible. This service, made possible in partnership with MedCall*, is FREE for those insured with Preferred Employers. Visit http://bit.ly/MPNPlusEnrollment to register for this service. If the situation is Life or limb threatening, the injured employee should go to the hospital.
My business had to close due to COVID-19. How does this affect my policy?
You may want to consider revising your payroll estimates or moving to a reporting basis. Please contact your broker to discuss what makes sense for your situation. If you are unsure whom to call, please contact our Customer Service Center at 888-472-9001 and we can provide you with your broker’s contact information. We are working with your brokers and handling questions regarding COVID-19 on a case-by-case basis.
Can I get a payment extension on my bill?
We provide a variety of payment options as well as revising payroll estimates as warranted. Currently, we have found that converting policies to monthly reporting has been the most effective way for our clients to maintain coverage for the duration of their policies. We want to help find the best solution for you during these uncertain times—please contact your broker to discuss. You may also contact our Customer Service Center at 888-472-9001.
Can I amend my payroll estimates?
Please contact your insurance advisor/broker to change payroll amounts. If you are unsure whom to call, please contact our Customer Service Center at 888-472-9001 and we can provide you with your broker’s contact information.
Can I have an extension on my final audit?
Please contact our Customer Service Center at 888-472-9001 to discuss your specific situation.
Do I need to submit my monthly audits if I have no employees currently?
Yes. Please submit with 0 payroll, if applicable.
I am unable to report payroll at this time. What do I do?
Within certain circumstances, extensions may be possible. Please call our Customer Service Center at 888-472-9001 or email our Audit Team at audit@peiwc.com for more information.
Can I change my payment plan?
We have various payment plan options offering flexible payroll reporting.
For policyholders desiring to convert to monthly payments, we will consider converting policy premium payments/installments to monthly payroll reporting on a case-by-case basis.
If rushed processing is required beyond our normal processing timelines for premium refunds, you can contact Premium Accounting Services via our Customer Service Center at 888-472-9001 or email at premiumaccounting@peiwc.com.
I’d like to cancel my policy.
We are sorry to see you go and are proud to have served you. We recommend you contact your broker to cancel policies. If you are unsure of whom to call, please contact our Customer Service Center at 888-472-9001 for broker contact information.
We are here for you.
Please know that, even in this time of unprecedented challenge, we are committed to providing you with the same dedicated service and collaboration we always have. Please feel free to contact us for any assistance you might need.
Be well and stay safe.
* For convenience, Preferred Employers is providing to its policyholders access to MedCall for medical assistance/information, but Preferred Employers does not endorse the use of MedCall or the information, products, or services (including, but not limited to, the appropriateness or suitability of any diagnosis, course of treatment or medical advice) provided by or accessible through MedCall. Access and use of MedCall, including the information, products, and services on or available through MedCall, is solely at your own risk, and Preferred Employers makes no representations or warranties, express, statutory, or implied, with respect thereto. Preferred Employers is not responsible or liable for any damage or loss caused, or alleged to be caused, directly or indirectly, under any theory of law, by or as a result of the use of or reliance on any information, products or services accessible from MedCall. PREFERRED EMPLOYERS IS NOT RESPONSIBLE NOR LIABLE FOR ANY ADVICE, COURSE OF TREATMENT, DIAGNOSIS OR ANY OTHER INFORMATION, PRODUCTS OR SERVICES THAT YOU OBTAIN FROM MEDCALL.